General conditions

GENERAL TERMS AND CONDITIONS

MUCHA FINCA FRANCHISING S.L, B-54711700, with registered office at Avenida del Mediterráneo 64, local 2, postcode 03503, Benidorm (Alicante), operates under the trade name Benidormbooking.com in the current section of tourist accommodation. All properties are subject to the law on tourist accommodation or housing approved by decree law of 11 February 1997. Benidormbooking.com offers exactly the same accommodation booked on its website, without alterations in location, floor plan, characteristics, equipment and views. Check-in time is from 4:30 p.m., but may be delayed until 6:00 p.m. in high season. Check-out time is 11 a.m. Guests are required to inform Benidormbooking.com of any type of defect or damage to the rented properties, if any, on the same day of check-in. Please note that we have a period of 48 hours to remedy any defect that you report to us. Otherwise, Benidormbooking.com will charge guests any expenses incurred by any damage to the rented accommodation at the time of check-out without prior notice, retaining the deposit paid and which you authorize. Attaching the relevant invoices in writing. In the event of damage or deterioration during the stay, Benidormbooking.com will require the guest to send a photo and description of the defect or deterioration via WhatsApp before sending the maintenance team to repair it. Benidormbooking.com will require the guest's permission to access the property to carry out the repair. In the event that the guest refuses permission to enter without their presence to repair, Benidormbooking.com will contact the guest 30 minutes in advance who must be present at the accommodation, otherwise, Benidormbooking.com will penalize the guest with €25 for unauthorized displacement. For each reservation, the amount of €200 will be required as a deposit for possible damages caused. This deposit can be deposited by credit or debit card and through a secure payment link. This deposit will be refunded within a period of no more than 7 working days, once it has been verified that there is no damage caused by the guests, the deposit will be returned. All refunds will be made within the legal period established by law, in the same way as it was delivered. Benidormbooking.com does not allow pets in most accommodations, and in those that are allowed, the guest must inform of the type and characteristics of the pet at the time of booking. Benidormbooking.com reserves the right of admission. By making a reservation you are accepting all the terms and conditions of this section and which will be required under the tourist accommodation contract for stays of less than 10 nights and under the temporary rental contract for stays of 10 nights or more. The contracts of both types have included the WUE clause which is governed by the good conduct of all guests within the rented accommodation as well as compliance with the community rules of each building. In case of non-compliance with this clause, the guests will be expelled from the tourist accommodation without the right to any type of refund and losing the entire deposit paid. Benidormbooking.com uses external providers in ticket sales and services such as Internet and international television, so it is exempt from any responsibility. Benidormbooking.com will provide bed and bath linen in the reserved accommodations, for stays of 7 days or less. Linen will be changed for stays of 15 days. There are specific days for such changes, which must be arranged with the reception staff. If a towel or bed linen set is missing when the establishment is checked, it will be charged to the guest's credit card on the spot. Towels cost €30 and bed linen €20 per piece. Benidormbooking.com will export the guests' data to the competent authorities according to the Law. It is mandatory to present yourself at check-in with the correct documentation. Accommodations with parking (not a garage space) do not guarantee their availability in mid and high season. Each establishment is governed by its own internal community rules, so guests agree to comply with these rules.Failure to comply with these rules will result in immediate expulsion. Any complaint from the neighbourhood will be grounds for immediate expulsion. Exceeding the number of people according to the apartment's capacity will be grounds for expulsion. Guests are responsible for what is missing from their apartment. Guests are required to hand over the apartment in a tidy, rubbish-free condition. Benidormbooking.com reserves the right to charge guests €50 if the apartment is not handed over in these conditions upon check-out. Benidormbooking.com is not responsible for establishments that are carrying out works during the low season. They are governed by their internal rules and are not obliged to inform Benidormbooking.com of said works. Benidormbooking.com makes complaint forms available to guests. · The client hereby accepts the acceptance of the total price of the reservation made through our own website, through any tour operator, website with an online reservation system or affiliated company. And for the record, they accept this document, with a copy and for one purpose only, at the time of making the reservation. In the event of disagreement, the acceptors are subject to the jurisdiction of the courts and tribunals of Benidorm.